Information you provide to us

Enquiry and contact forms. Company name, contact name, job title, company website, country, business type, email address, telephone number, fax number, postal address, and anything else you choose to include in your message.

Newsletter subscription. Your email address, together with any name or company name you choose to provide.

You do not need to give us any personal data to browse the site. We ask for it only when you contact us or subscribe.

Information collected automatically

When you visit the site, the following is recorded:

1. The pages and URLs you visit, with date and time
2. Your IP address
3. Your device brand, model and operating system
4. Your browser, screen resolution and colour depth
5. An approximate location derived from your IP address
6. Your internet service provider

Cookies

Cookies are small text files placed on your device by your browser. They do not contain viruses and cannot damage your device. We use two kinds:

Necessary cookies keep the site working correctly. The site cannot function properly without them.

Analytics cookies are set by Google Analytics and let us measure how the site is used.

You can control cookies through your browser settings, including blocking them or asking to be notified before one is set. Blocking necessary cookies may stop parts of the site from working. You can also block Google Analytics specifically by installing the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout.

Website analytics

We use Google Analytics 4 to understand how the site is used, for example how many visitors arrive, which pages they read, what they search for, and which countries and languages they come from. We do not use it to identify you personally.

Google Analytics user data and event data are retained for 14 months, after which Google deletes them on its own processing schedule. Google's privacy policy is at https://policies.google.com/privacy.

Newsletter

Our newsletter is sent through Mailchimp, a service operated by Intuit Inc. in the United States. When you subscribe, your email address and subscription details are stored on Mailchimp's servers. Mailchimp also records whether an email was opened and which links were clicked, which we use to see whether our content is useful.

Every newsletter contains an unsubscribe link. You can unsubscribe at any time, or email hci@hci.com.tw and we will remove you. Mailchimp's privacy notice is at https://www.intuit.com/privacy/statement/.

Why we process your data

1. To answer your enquiry and supply the product or technical information you ask for. This is necessary to take steps at your request before entering into a business relationship, and is in our legitimate interest in running our business.
2. To send you our newsletter. We do this on the basis of your consent, given when you subscribe, and you can withdraw it at any time.
3. To measure and improve the website. This is in our legitimate interest in keeping the site useful, and, where local law requires it, on the basis of consent.
4. To keep the website functioning and secure. This is in our legitimate interest in protecting our systems and yours.

Who we share it with

We do not sell your personal data, and we do not pass it to third parties for their own marketing.

We share it only with the service providers who make our website and communications work:

1. Amazon Web Services, for website hosting and data storage
2. Microsoft, for our company email
3. Google, for website analytics
4. Intuit Mailchimp, for sending our newsletter

Each of these processes data on our instructions under a contract. We may also disclose data where we are required to do so by law, or to establish or defend a legal claim.

Where your data is stored

Enquiries you send through the site are stored in our website database, hosted on Amazon Web Services, and are also forwarded to our company email, which runs on Microsoft 365.

Our analytics and newsletter providers are based outside Taiwan, so your data may be transferred outside your own country. Where such a transfer is subject to data protection law, it is covered by the standard contractual clauses or other safeguards offered by the provider concerned.

How long we keep it

Enquiry and business correspondence. We keep this for as long as the business relationship is active. Where a transaction has taken place, the related records are kept for the period required by accounting and tax law in Taiwan.

Newsletter subscriber data. Until you unsubscribe, and for a short period afterwards to record that you asked to be removed.

Website analytics data. 14 months.

You can ask us at any time to delete data we hold about you, and we will do so unless we are required to keep it. See Your rights below.

Your rights

Subject to the law that applies to you, you have the right to:

1. Ask what personal data we hold about you, where we got it, who receives it, and why we process it, and to receive a copy
2. Have inaccurate data corrected
3. Have your data deleted
4. Ask us to restrict how we process your data
5. Receive your data in a portable format, or have it sent to another provider
6. Object to processing carried out on the basis of our legitimate interests
7. Withdraw your consent at any time, without affecting anything done before you withdrew it
8. Lodge a complaint with your national data protection authority

To exercise any of these, email hci@hci.com.tw. We will respond within one month. There is no charge.

Security

We use SSL/TLS encryption, shown by the padlock in your browser, to protect information sent between your device and our website. Access to personal data inside HCI is limited to the staff who need it to do their work.

No method of transmission over the internet is completely secure, so we cannot guarantee absolute security, but we keep our measures under review.

Children

Our website is intended for business use and is not directed at children. We do not knowingly collect personal data from children.

Changes to this policy

We may update this policy to reflect changes in how we handle information or in the law. The date at the top shows when it was last revised. If we make a material change, we will post a notice on this website before the change takes effect.

Contact

Questions about this policy or about your data: hci@hci.com.tw, or use the Contact Us form on this website.