Beware of Scams | TAA-Compliant & ISO/IEC-Aligned Cabling Products | HCI

Reliable Structured Cabling & RJ45 Connectivity | HCI

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Beware of Scams | Cabling Solutions for Fast, Stable Networks | HCI

Build stable, high-speed networks with HCI structured cabling products. Our range—covering RJ45 connectors, modular plugs, patch panels, couplers, patch cords, cable-management tools, and installation accessories—helps installers deliver reliable links with clean routing and predictable results across commercial buildings and data centers.

As a professional manufacturer, HCI engineers matched components to meet common industry standards and maintain consistent channel performance. The designs simplify installation, improve cable organization, and support dependable throughput—making HCI a practical choice for structured networking teams that want fewer callbacks and faster turn-ups.

HCI has supplied cabling solutions since 1975. With over 50 years of experience and modern manufacturing and testing, HCI delivers reliable, high-performance structured cabling products tailored to varied project needs—helping you standardize parts and keep networks running smoothly.

Beware of Scams

HCI-Keystone-Jack-Coupler-Patch-Panel-Beware-of-Scams

HCI bank account details do not change.

We have been made aware of individuals and organizations falsely presenting themselves as HSING CHAU INDUSTRIAL CO., LTD. (HCI) or as affiliated with HCI. These messages typically concern business transactions and payment, and they often look legitimate, carrying real order references, payment terms, and a new bank account number.

Any communication asking you to send payment to a different bank account did not come from HCI. Please continue to use the bank details already confirmed in your past transactions with us.

How to recognise HCI communications

All HCI staff write from our official mail domain, @mail.hci.com.tw. Our general company address is hci@hci.com.tw. Fraudulent messages often use an address that differs by a single character, an added word, or a different domain ending. Read the full address rather than the display name, which can be set to anything.

Warning signs

1. An email address that closely resembles ours but is not identical
2. A request to send payment to new or different bank account details, at any stage of an order
3. Unfamiliarity with the actual status of your ongoing project with HCI
4. Pressure to act immediately, or a request to keep the transaction confidential
5. A change of contact person that you were not told about in advance

Verify before you pay

If anything in a payment request looks unusual, verify it through a channel you already trust before transferring funds. Do not reply to the message in question and do not call a number given inside it.

1. Email us at hci@hci.com.tw
2. Call us at +886-2-8797-1111
3. Use the Contact Us form on this website

Verifying a payment request takes a few minutes. Recovering a misdirected transfer rarely does.

If you have already made a payment

Act quickly, since recall is only possible within a short window.

1. Contact your bank immediately and ask them to attempt a recall of the transfer
2. Report the incident to your local law enforcement authority
3. Inform us at hci@hci.com.tw so we can assist and alert other customers

Keep all related evidence, including the original emails with full headers, phone and fax records, and copies of any documents received.

HCI is not responsible for payments made to accounts other than those confirmed through our official channels.