Beware of Scams




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HCI Beware of Scams Introduction

HSING CHAU INDUSTRIAL CO., LTD. is Taiwan supplier and manufacturer in telecommunications industry. HCI has been offering our customers high quality Keystone Jack, Patch Panel, Patch Cord, Modular Plug, RJ45 Coupler, Wall Outlet, Faceplate, Twisted-Pair,USB Coupler since 1975. With both advanced technology and 40 years experience, HCI always make sure to meet each customer's demand.

Beware of Scams

HCI-Keystone-Jack-Coupler-Patch-Panel-Beware-of-Scams

No banking information has changed.

We have been made aware of individuals and organizations falsely pretending to communicate on behalf of or to be affiliated with HSING CHAU INDUSTRIAL CO., LTD. - hereafter referred to as HCI. In most cases, e-mails are sent regarding to business transaction and payment to HCI.

Please be wary these e-mails often look legitimate and will include details of the payment, including order information, payment method, and new bank account. They usually require the transfer of money for account payable or business payments to a false bank account.

These communications are fraudulent and do not originate from HCI. HCI does not change to any new bank account recently. For HCI customers, please stay with the HCI bank information in your past transaction record which was confirmed safe receipt.

For business communications, all HCI staff are using company e-mail from HCI official e-mail account: "@mail.hci.com.tw". Please beware of any slight differences on the e-mail address of your received e-mails.

Warning signs that may indicate fraud

There are a number of signs you need to watch out for that may indicate fraudulent communication activity. These often include the following:

1. The use of e-mail address is similar but wrong
2. Unfamiliar with the usual business status about your on-going project with HCI
3. Requesting payment to a new bank account details at any stage of the process

Contact HCI to verify possible fraud

You can always contact HCI with alternative contact method to verify if there is a fraud. HCI offers many contact methods for you to verify possible fraud with your HCI service personnel as below:

1. HCI company general e-mail address: hci@hci.com.tw
2. "Contact Us" service form in any part of HCI official website
3. Phone call: +886-2-8797-1111

Insisting on urgency

If you believe that you have received a fraudulent payment communication, please contact with HCI company general e-mail address: hci@hci.com.tw or leaving the message at below and contact your local law enforcement authorities and provide them with all information you may have (email addresses, phone/fax details, etc., copies of emails/letters, etc.)